The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. The Help Desk provides support via phone, email, a live chat service, and in person at three walk-in help desks on campus.
6:00 AM - 1:00 AM
7 days a week
8:00 AM - 10:00 PM
7 days a week
6:00 AM - 1:00 AM
7 days a week
7:45 AM - 5:00 PM
Monday - Friday
Monday - Friday – 10:00 AM - 9:00 PM
Saturday – 12:00 PM to 4:00 PM
Sunday – 5:00 PM to 9:00 PM
Monday - Friday – 7:45 AM - 5:30 PM
Saturday – 10:00 AM - 3:00 PM
Sunday – CLOSED
Available 6:00 AM to 1:00AM, 7 days a week
Reach the Help Desk by phone at 608-264-HELP (4357). The Help Desk can help with many common computer issues over the phone, including trouble with Windows, Mac OS, Microsoft Office, etc. We can also assist with password resets and can help with many common UW-Madison applications (such as My UW, WiscMail, My WebSpace, etc) over the phone. Some issues (such as possible hardware issues) may need to be handled at one of our Walk-in Help Desks.
When you call, there are four menu options to choose from:
Available 6:00 AM to 1:00AM, 7 days a week; possible 24 hour response delay
You can email the Help Desk at email@example.com if you would prefer to contact us via email. Because of the volume of email received, note that it can sometimes take up to 24 hours to receive a response via email. If you have an urgent issue, please call the Help Desk instead. Note that the Help Desk also cannot reset passwords via email and cannot provide sensitive information (such as NetIDs) over email. If you need a password reset or if you don't remember your NetID, you will need to call the Help Desk.
8:00 AM to 10:00 PM, 7 days a week
In addition to phones and email, the Help Desk provides support via an online chat service. If you would prefer to receive help via chat, you may chat with one of our Help Desk agents. Note that the Help Desk also cannot reset passwords or provide NetIDs via chat. If you need a password reset or other account information, you must call the Help Desk.
Available 24 Hours, 7 days a week; possible 24 hour response delay.
If you have searched our KnowledgeBase and could not find the answer or solution you need, you can request Help Desk support online. To create a new call or service request, or to check the status of your existing calls and requests, please login to Help Online with your UW-Madison NetID and password.
IMPORTANT: Help Online was upgraded on June 28th, 2009. If you would like to check the status of your cases (calls) that were created prior to June 28th of 2009, please call the Help Desk at (608) 264-4357.
Computer Science - Monday through Friday: 7:45 AM to 5:00 PM; Saturday and Sunday: Closed
333 East Campus Mall - Monday through Friday: 10:00 AM to 9:00 PM; Saturday: 12:00 PM to 4:00 PM; Sunday: 5:00 PM to 9:00 PM
HSLC - Monday through Friday: 7:45 AM to 5:30 PM; Saturday: 10:00 AM to 3:00 PM; Sunday: Closed
The DoIT Help Desk has three Walk-in Help Desks on campus which can assist with many common issues in person. In addition to supporting the same products we support over the phone, the Walk-in Help Desks specialize in assisting with issues with desktop and laptop computers. In particular, the Walk-in Help Desks can assist with operating system problems (including blue screens, viruses, etc), trouble connecting to Wireless UWNet, and can even help troubleshoot hardware problems. Computers with supported issues can be checked into our Help Desk Level 2 (HDL2) service for more advanced work, while supported computers with hardware issues can be checked into the Repair and Departmental Support department for repair.
The Walk-in Help Desks are located in:
7:00 AM to 6:00 PM, Monday through Friday
The Enterprise Application Support Team (EAST) provides assistance with many common UW-Madison business, payroll, and human resources applications including ISIS, the mainframe (3270), e-Reimbursement, Student Payroll, etc. EAST is available via phones (call 608-264-HELP and choose option 2), email, and chat during EAST business hours.
View About the DoIT Help Desk for more information about the DoIT Help Desk, including information about employment opportunities, obtaining custom support for your department, Help Desk statistics, and more information about Help Desk policies.
|Keywords:||DoIT help desk missions statement support policies statistics stats employment jobs satellite service desk hours operation walk in chat email walkin walk-in wihd dayton computer sciences comp sci hslc east campus mall up contacting us more information HD||Doc ID:||1|
|Owner:||Chris G.||Group:||DoIT Help Desk|
|Created:||2000-07-12 19:00 CDT||Updated:||2013-05-08 13:17 CDT|
|Sites:||DoIT Help Desk, Help Desk Test KB, My UW-Madison Portal, Voice Services, WiscCal, WiscMail|
|Feedback:||419 233 Comment Suggest a new document|