Service Outages

Campus Network Wireless UWNet Outage [6/11/2012 3:18:00 PM]

Service Scope: UW-Madison
Status: Closed
Start Time: 6/11/2012 3:18:00 PM
End Time: 6/11/2012 4:18:00 PM
Down Time: 60 Minutes
Type: Incident
Planned Status: Unplanned
Creating Officer: DANIEL SIMANEK
Closing Officer: RICHARD CARLSON
Number of linked Calls/Requests/Tasks: 1

Resolution: Network Services investigated and could not find any problems with the functioning of wireless access for Law. Based on description of the problem, it appears some users were attempting to connect to the legacy Cisco wireless network, instead of the newer Aruba wireless network.

Some users in the Law Building are unable to connect to UWNet wireless. User will be able to associate with the access point, but are unable to obtain an IP address. As a result, affected users will not able to access the Internet.